Conditions of Sale
Last updated: February 2021
About these Conditions of Sale
These Conditions of Sale apply to any sales of services that you may order from LBB Asia Limited, using the website www.watchknowledge-certification.com (the “Platform”). This is for the purchase of a training course at the end of which you may be awarded a digital certificate if you pass the training course examination (the “Digital Content”). Please note that all training courses, mock-up tests and examinations are provided by Fondation de la Haute Horlogerie (“FHH”), which is a Swiss Foundation with its registered offices at Pont de la Machine 1, 1204 Geneva, Switzerland. Please note that all Digital Services are delivered in English.
Giant Panda Holdings Limited has its registered office at 6/F, Block C, Eldex Indus Bldg, 21 Ma Tau Wai road, Hung Hom, Hong Kong, Business Registration Certificate No: 60563729-000-11-23-1 ("we", "us" and "our").
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Giant Panda Holdings Limited is responsible for the collection of your personal information pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the said Privacy Policy as well as by the Terms of Use.
Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order of the Digital Service placed through the Platform and you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, you will not be able to order any Digital Service through the Platform.
Updates to these Conditions of Sale
We may make changes to these Conditions of Sale from time to time. Please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platform. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of Digital Service made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Purchasing eligibility
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a delivery address in the country or countries where we deliver to as specified by the Platform, may order Digital Service through the Platform. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the Platform, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our services or purchase our services for commercial purposes.
Account registration & guest checkout
To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s). The personal information that you will need to provide us with is your first name, your last name and your email address.
Order Process
The order process of the Platform will include the following:
- Add to Cart: Once you have chosen the Digital Service you would like to purchase, you may place this service in your cart. You may then decide to continue shopping for other services and add them to your cart (subject to availability). Placing a service in your cart does not guarantee availability for purchase, which is confirmed upon receipt of the written Order confirmation.
- Guest/My Account Checkout: When your order is complete, proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several services you have selected from the shopping bag as part of the checkout process.
- Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including email, billing address and payment information). It is your responsiblility to carefully check and confirm all details on the order summary page before placing your order.
- Placing of Order: You check the relevant boxes and place your order.
We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities or (ii) have otherwise violated these Conditions of Sale.
Prices and taxes
You should check updated prices and currency carefully.
We reserve the right to modify prices at any time without prior notice.
Payment
We accept the methods of payment identified as part of the order process via the Platform. Depending upon the means of payment, we may require additional information, including specific forms of identification.
When ordering on the Platform, you will need to enter your payment details in the appropriate form. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
Order confirmation
Once you have made your choice and your order has been placed through the Platform, you will receive a written Order confirmation by email confirming the details of your order together with an order reference number. Please make sure that you save this order reference number for any future enquiries regarding your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. If you have any questions or concerns or if the Order confirmation does not reflect your intentions, you should contact us promptly.
Delivery
Your Digital Services will usually be delivered by email shortly after purchase and in any event within 3 days after that date. This email shall give you the material details and the preparation recommendations for the training course. This email shall also provide you with a login to the FHH Certification Platform, namely https://fhhcertification.hautehorlogerie.org/en, where you can practice on a mock-up test and take the training course examination. If delivery of the Digital Services is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within 3 days from the date of the written Order confirmation any other of time limit as indicated by us, you may contact us to cancel the relevant order and get a refund of any sums you paid us.
In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you paid us for any services which you have not received.
Please note that delivery is always subject to receiving your full payment.
Invoices
When ordering the Digital Services via the Platform, you will receive an invoice that will be sent to you to your email address as a PDF attachment or otherwise.
Returns
- Right to Cancel
You have the right to cancel the contract created by our written Order confirmation without giving any reason within fourteen (14) days from the day on which you received the Order confirmation. However, you cannot cancel your order for the supply of the Digital Content if the delivery of the said Digital Content has started.
If you are a customer based in the European Union or the European Economic Area and have made a purchase via the Platform, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired provided you have not started downloading the Digital Content. To cancel the contract, you can contact us by email and refer to the item "Contact Us" below.
- Refunds
If you cancel the contract with us within 14 days or before the Digital Services are delivered, , we will refund you the fees paid for the Digital Content providing it has not been already downloaded. If you cancel your contract with us at any time after expiry of the 14-day period, you will not be entitled to a refund. However, you are entitled to a replacement of the Digital Content if it is faulty.
Limitation of liability
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the Platform whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Sale limits or excludes our liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the Digital Content in your order.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
General provisions
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference, such as the Terms of Use and the Privacy Policy) constitute the entire agreement between you and us in relation to the order of Digital Services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between the parties only, no other person shall have any rights to enforce any of its terms.
Applicable law and jurisdiction
These Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the laws of Hong Kong are different to the mandatory consumer laws in your own country, we will afford you with similar protection.
You may bring proceedings against us either in the courts of either in Hong Kong or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.
Without any restriction to bring proceedings before a court, you and Giant Panda Holdings Limited will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of the Conditions of Sale or any breach thereof.
Contact us
If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.
Giant Panda Holdings Limited
oceane.koo@hautehorlogerie.org
