Privacy Policy

Last updated: February 2021

About LBB ASIA LIMITED and this Privacy Policy

LBB Asia Limited has its registered office at Flat/Rm 2104, 21/F, Chinachem Hollywood Centre, 1-13 Hollywood Road Central, Hong Kong. In this Privacy Policy, we use the term LBB (and "we", "us" and "our") to refer to the head office of the Company at the registered address above. Fondation de la Haute Horlogerie acts as LBB’s authorised distributor for any e-certificates resulting from courses completed successfully on www.watchknowledge-certification.com. LBB will as a result share some of your personal information you provide to us on this Platform in order to provide the e-certification process. For further details on FHH, please see their website here https://www.hautehorlogerie.org/en/the-foundation/ and their privacy policy here https://www.hautehorlogerie.org/en/footer-english/privacy-policy/.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our platform (“Platforms)”, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

Where we offer our services for sale online, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such services made in this way.

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

Information you provide to us and how we use it

We collect the information from you as detailed below:

• When you purchase services online, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services).
• We also share your personal information, namely your family name and your given names, with FHH in order to ensure the right e-certification course is provided to you;
• If you choose to interact with us via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
• We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect" below; and

We will use the information we collect from you to:

• Manage and fulfil service orders and facilitate delivery;
• Manage our accounts and records;
• Deal with your enquiries and requests;
• Send service related communications, including announcements and administrative messages such as order confirmation;
• Identify services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
• Send you marketing communications (including e-mails and social media audience matching) relating to us and other third-party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
• Conduct market research so that we can continuously improve the services we provide to our customers;
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
• Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

Cookies and other information that we automatically collect

This platform is powered by Shopify. For details about how privacy is handled for customers, please visit www.shopify.com/legal/privacy/customers.

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.

About Advertising

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third-party advertisers or advertising networks or exchanges or related third parties. 

Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

• we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide to us and how we use it”;
• we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
• we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

Your choices

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the withdrawal or the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any marketing e-mails.

If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to the Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.

Your California Privacy Rights

Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message to our e-mail address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

People's Republic of China (China) Privacy Rights

This section applies solely to the personal information collected online and offline of users located in China (excluding our employees, applicants, staff and contractors). This section is intended to address the relevant notice requirements of China law, and uses certain terms that have the meaning given to them under the China law.

Sharing/transfer your personal information: We will not share your information with other people or non-affiliated companies without your express consent (except to the categories specified in the section “Sharing your information”).

Your Rights: you have the following rights under applicable laws in China:

Access: Unless otherwise provided in the applicable law, you have the right to request access to your personal information we collect from you or request a copy of the personal information.  We will reply to your request within 30 days.

Correction: if you discover that there is error in the personal information we collect about you, you have the right to request us to correct the error. We will reply to your request within 30 days.

Deletion: You have the right to request the erasure of your personal information we collected, if our collection or use violates any applicable law or against your consent, or if you wish to cancel the registration or no longer use our Platform, or our Platform no longer serve you.

Changes the scope of your consent: You have the right to object to us processing your personal information. However, the corresponding functions at our Platform may accordingly turn inactive for you, and our processing prior to your revocation will remain unaffected. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status), or to shut down some customized promotion information.

Cancel account: Should you wish to cancel your account or otherwise unsubscribe from our Platform, unless local legislation requires a different retention period, we will delete or anonymize your information and have the overseas transferees delete or anonymize the same within a reasonable period (subject to any local law requirements) upon receipt of your request.

To exercise your rights, please contact us as described in the section headed “Contact Us” below. If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address) or the authority of any third person acting on your behalf.

Children: The Platform is not directed at anyone who we know to be under the age of 14, nor do we collect any personal information from anyone who we know to be under the age of 14. If you are under the age of 14, you should not use the Platform and should not submit any personal information to us. In case we find that you are under the age of 14 but you submit your personal information to us, we will terminate services to you (including account cancelation), and delete such personal information as soon as possible.

Cross-border transfer: In principal, any personal information collected in China will be stored in China. Upon your consent, we may transfer, store and process your personal information to or in any country or territory where one or more of our affiliated group companies or third-party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy and the standards provided under the China law.

Children

The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

LBB Asia Limited - Customer Service

Flat/Rm 2104, 21/F, Chinachem Hollywood Centre

1-13 Hollywood Road Central, Hong Kong

info@lbbasia.com